Frequently Asked Questions
Can I redeem rewards on everything?
2.5% rewards can be redeemed everything except syrup shipments or liquid sugar.
Are there any exclusions to the 5% discount when shopping in-store?
There are no current exclusions on any products purchased in-store.
What is priority handling?
Being part of the Gold Club means your orders will be picked and processed before non-Gold Club customers.
How do I use my rewards?
Rewards of at least $20 will be posted to your account in March and September. For example, if you spend $800 in January, a credit of $20 will be posted to your Gold Club account in March. After posting, your rewards don't expire, and you can apply your credit to your purchase anytime.
When will my rewards be ready to redeem?
Rewards accrued will be posted onto accounts twice a year, once during March and again during September.
How do I sign up?
Starting on February 1st, we will have the Gold Club subscription available for purchase. Be sure to sign up to be notified when the program is launched.