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Our friendly customer service team will serve you as quickly as possible. If you have a question about an existing order, please enter your order number so we can find your information.
Frequently Asked Questions
Contact us within 30 days of purchase to request a return authorization or replacement. send us a message and we will provide an RMA number. We want you to be satisfied with your purchase and warrant all equipment to be free of defects and workmanship. We cannot accept returns on medications or hazardous material. However, if there is a discrepancy on your order, we will gladly work with you to make it right. Send us a message, with your order number and description of the problem and we will do our best to resolve the issue as quickly as possible. If your package is damaged in transit, contact us immediately, we will file a claim with the carrier and send a replacement or process a credit for you ASAP! Complete this form, with your order number and pictures of the packaging, label, and damaged contents to allow us to resolve this issue as quickly as possible. If replacement merchandise is shipped, and damaged or incorrect product is returning, a balance will remain on your account until the return is processed.
You may make changes or cancel your merchandise order if it has not been processed by our shipping team. To cancel your order, send us a message, with your order number and we will do our best to resolve your request as quickly as possible. If we are not able to accommodate your request, you may return your merchandise within 30 days of purchase. *some exclusions may apply* A $10 change or cancellation fee may be applied to live bee orders.
Most orders will ship in 1-2 business days and deliver in 5-7 business days. Orders requiring customization or larger orders shipping via freight may take longer to deliver.